Getting started
Connect your WhatsApp Business app number
Keep chatting on your phone as usual, and send campaigns and reply from Sendmint with the same number.
Step 1: Check what you need
A Facebook account, the WhatsApp Business app (not regular WhatsApp) on your phone with the number you want to use, and that phone near you. The app must be updated to the latest version.
What you need before you start Step 2: Open Connect in Sendmint
In Sendmint, go to Settings → WhatsApp number → Connect (or the Connect page after signup) and choose My WhatsApp Business app number.
Choose "My WhatsApp Business app number" Step 3: Log in with Facebook
A Meta window opens. It may show "Relaya", the company behind Sendmint. Click Continue.
The window may say "Relaya". Click Continue Step 4: Enter your number
Choose India (+91), type your WhatsApp Business number and click Next.
Type your WhatsApp Business number Step 5: Choose your business portfolio
Pick your business. If you have none, create one with your business name, website and address.
Pick your business portfolio Step 6: Scan the code in the WhatsApp Business app
On your phone: WhatsApp Business app → the message from Meta (or Settings → Account → Business Platform). Scan the QR code shown on your computer and tap Connect. Allow sharing your chats so your history comes to Sendmint.
Scan the code with the WhatsApp Business app, then tap Connect Step 7: Confirm and finish
Check the account name, click Confirm, then Finish. Don't close the window before it says it's done.
Click Finish right away; don't close the window Step 8: You're connected
Sendmint shows Connected and starts bringing in your contacts and the last 6 months of chats. Keep opening the WhatsApp Business app at least once every 14 days.
Sendmint shows Connected
Common problems
"This number is already connected to another platform"
Disconnect it in the WhatsApp Business app: Settings → Account → Business Platform → Disconnect. Wait 15 minutes and try again.
"Not available for accounts using marketing messages"
Your number is in a WhatsApp account enrolled in Meta's marketing messages. Contact us and we'll help you fix it with Meta.
The Meta window doesn't open
Allow pop-ups for sendmint.in and facebook.com, turn off ad blockers for the page, and reload.
"Add business details" or a portfolio error
Fill your business's legal name, address and website in Meta Business settings, wait 5 minutes and try again.
Still stuck? Book a free setup call and we'll connect it with you.
Book a free setup callWas this helpful? ·