Data deletion

1. Who can ask for deletion

The account owner of a Sendmint workspace can ask us to delete the account and all of its data. If you are a team member (Admin or Agent), please ask your account owner.

If you are a customer of a business that uses Sendmint, see If a business has your number below.

2. How to ask

1. Email support@sendmint.in from the email address of your Sendmint account.
2. Use the subject "Delete my account".
3. Include your business name as it appears in Sendmint.

To protect your account, we may ask you to confirm the request from your account email before we delete anything.

Before you ask, you may want to export your contacts and any other data you want to keep. Once deletion is complete, it cannot be undone.

3. What we delete

• Your Sendmint account and login details.
• All team members' access to your workspace.
• Your workspace data, such as your business name, settings and auto-replies.
• Your contacts, including names, phone numbers, tags and opt-in status.
• Your message templates and campaigns.
• The messages and conversation history stored by Sendmint.
• Your WhatsApp connection data and the stored Meta access token.

4. What we must keep, and why

The law requires us to keep a small amount of data for a limited time:

• Invoices and billing records, for the period required by Indian tax laws (at least 8 years).
• Limited security and audit logs, such as login records and IP addresses, for up to 1 year, to protect against fraud and misuse.
• Anything we must keep for a legal claim or a lawful request from a court or government authority, for as long as that requires.

We keep this data securely, and we do not use it for anything else. We delete it when the period ends.

5. How long it takes

• We confirm that we have received your request within 3 business days.
• We complete the deletion within 30 days.
• Copies in our backups are overwritten within a further 30 days.

6. What deletion does not do

It does not delete data held by Meta or WhatsApp

Meta keeps its own records of your WhatsApp Business Account, phone number and messages. Deleting your Sendmint account does not delete them. To manage or delete that data, use your Meta Business settings (Meta Business Suite or WhatsApp Manager). You can also remove Sendmint's access to your WhatsApp Business Account there. For help, visit Meta's Help Centre at https://www.facebook.com/help.

It does not delete messages on your customers' phones

Messages you have already sent stay in your customers' WhatsApp chats. We cannot delete them.

You may not need to delete everything

If you only want to remove a team member or a contact, you can do that yourself in the app, without deleting your account.

7. If a business has your number

If a business uploaded your phone number to Sendmint or messaged you through Sendmint, that business controls your data. To have it removed:

• Contact the business first. It can delete your contact details and conversation history.
• Email us at support@sendmint.in with the business name and your phone number. We will pass your request on and help the business act on it.
• To stop messages, reply "STOP" to the business's WhatsApp message.

8. Questions

If you have any questions about deleting your data, email us at support@sendmint.in. You can also read our Terms of service.